Got a question?

No, Penhein is in Monmouthshire and so is not affected by the local lockdowns in some areas of South Wales and remains open.  The areas affected are: Newport, Blaenau Gwent, Bridgend, Merthyr Tydfil, Rhondda Cynon Taf and Caerphilly.

If you are at all worried about a booking at Penhein being affected by Covid-19, you can find out more by reading further FAQs on this page, or if you have any questions please do not hesitate to get in touch on enquiries@penhein.co.uk

It goes without saying that your health and wellbeing is of the greatest importance to all of us at Penhein and we want our guests to feel confident about their stay so we have reviewed, and continue to review at regular intervals, all aspects of our site and processes to ensure we are Covid-secure.

We are fortunate that our tents have already been set up to be self-contained in that each tent has its own ensuite, flushing loo so no need to share these facilities, and they each have their own private space outside with a firepit and place to sit.  Each tent also has its own kitchen area with running water and soap so you have your own facilities for frequent hand washing. This gives all our guests comfort and privacy within the government advice for social distancing.

In addition we have allocated each tent their own dedicated shower or bath to reduce the possibility of any cross-contamination.  The allocation is as follows:

• The Coombe – roll-top bath in shower block
  
• The Park – shower outside tent 
• The Oakes – shower in shower block 
• The Cribbau– shower in shower block 
• Catta Dee– shower in shower block 
• The Slades– shower in shower block 

Before we reopened we attended a course designed to help owners and cleaners of self-catering properties and we then carried out a risk assessment which we review at least once a month. As a result of that we have implemented the following changes and protocols:

• • We provide hand sanitiser and anti-virucidal spray in every tent, in the Cheat’s kitchen, Petro, and the shower block.
  3. We have introduced a new Penhein Welcome App. If you download the app all the information will be available when you are off-line and it will enable you to watch a video of our check-in, access information about camp life, local activities and attractions and even details of the products available for sale in our Pantry (which is in the Cheat’s Kitchen).
  4. We have removed items which we cannot fully disinfect e.g.:
  • all soft-furnishings and books from the tents (i.e. throws, bedspreads, cushions),
  • all tub chairs, books and games from Petro
  6. We have removed all bins in communal areas i.e. Cheat’s kitchen and Petro
  7. We have revised our cleaning procedure (copy of our checklist is under question on cleaning procedures below) and have amended our check in/check out times to accommodate increased time needed for cleaning. They are now: Check in at 5pm and Check out at 10am
  8. We are tracking the health of our staff and asking them to notify us of their temperature before coming to work and if it is above 37.8 degrees, or if they have any other Covid symptoms, they will self-isolate at home.
  9. Last, and by no means least, the glampsite is set in a glorious woodland opening onto an 8 acre wildflower meadow with open space and fresh air aplenty for a happy and healthy stay.

We review the above regularly to ensure we are compliant with up to date guidance from the government and Visit Wales on how we can best safeguard our staff and guests’ health. We hope this answers any concerns you may have but if you wish to discuss this further please do not hesitate to contact us.

Yes we work very hard to ensure we are fully compliant.  We have received the “Good to Go” accreditation.

Our Covid-19 Risk Assessment is updated regularly (at minimum once per month). You can see the latest version here and you will be able to see the date each future review is planned at the top of the document. If you have any questions please contact us at enquiries@penhein.co.uk.

As part of our Risk Assessment we reviewed our cleaning procedures.  Our updated documents are as follows:

• Covid-19 Cleaning & Maintenance plan
• Cleaning Checklists

We are fortunate that our tents have already been set up to be self-contained in that each tent has its own ensuite, flushing loo so no need to share these facilities. To ensure that each tent also has its own washing facilities we have allocated each tent its own dedicated shower or bath so that each tent is fully “self-contained” and hence reduces the risk of cross-contamination.  The allocation is as follows: 

• The Coombe – roll-top bath in shower block
  
• The Park – shower outside tent 
• The Oakes – shower in shower block 
• The Cribbau– shower in shower block 
• Catta Dee– shower in shower block 
• The Slades– shower in shower block 

We are also asking you to play your part and ask that you please act responsibly.

Prior to arrival:

• If anyone within your group has shown symptoms within 14 days of the start date of your stay we ask they do not come, along with any in the party they may have been in contact with.

Whilst on site:

• Please adhere to our protocols such as cleaning the cheat’s kitchen and Petro before and after use
• Maintain social distancing from other guests at all times (ie 2 meters)
• Bag up your bedding before you depart
• Place all rubbish in blue wheelie bins in carpark on departure.
• If you develop any symptoms whilst on site, please notify us immediately

Thank you in advance for acting responsibly.

We are pleased to say that for all bookings made directly with us on or after 23 June 2020 our flexible cancellation policy applies.  This means that if you cancel between 60 and 2 days prior to your stay for any reason, you will receive a full refund.  (Bookings made via third party agents eg Canopy & Stars are not covered by our Flexible Cancellation Policy).

If you decide you have to cancel, but we are still open, we have committed to a new Flexible Cancellation Policy which means for all new bookings (made on or after 23 June 2020) guests can cancel between 60 and 2 days prior to their stay and receive a full refund.

For guests who made their booking prior to 23 June 2020, our normal terms and conditions apply ie your deposit (25%) is non-refundable, if we are able to resell your tent then we will refund the remaining 75% to you.  You can find further information about this by looking at our Terms and Conditions.

Those guests who booked on or after 23 June 2020 will be covered by our Flexible Cancellation Policy and will receive a full refund.

For guests who made their booking prior to 23 June we will ask them to consider rebooking or to take a credit-note.

In recognition of the uncertainty we have revised our payment terms for 2020 as follows:

25% deposit on booking

Balance paid 5 weeks prior to your stay versus our usual 10 weeks.  (If your stay is within 5 weeks of the date of booking, you are required to pay the full amount on booking.)

Penhein is a working farm, with sheep, cattle and dogs of our own so we ask guests not to bring their dogs with them. Whilst we’re sure your dog is very well behaved at home, we simply cannot take the risk with our livestock. We hope you understand and can happily put you in touch with our local kennels if required.

We want to keep the glampsite as peaceful as possible and we encourage our guests to switch off from daily life, get back to basics and enjoy spending time together. Therefore, there are no power points in our alachigh tents. However, we know that our guests sometimes have to keep in touch with the outside world, so there are electrical points in the communal tent and in the ‘cheat’s kitchen’ for charging phones or plugging in electrical equipment, such as speakers. If you’d like to bring a hairdryer, there are also power outlets in the shower block.

There is no WiFi at the glampsite but most mobile networks cover the area, so you won’t be completely off grid!

Penhein is in a very rural location that is not served by local buses particularly well; the glampsite can only be reached via a mile-long private driveway. However, if you don’t have access to a car, there are some excellent local taxi services, many of whom offer mini buses for large groups.

Your best bet is to get the train to Newport, which is about 20 minutes away by car and has a good taxi service to take you to/from Penhein. Alternatively, you can get the train to  Chepstow which is 15 minutes away, but local lines only.

Yes. We have several very good local taxi services, some with minibuses for groups. Please get in touch for details at enquiries@penhein.co.uk or + 44 (0) 1633 400581.

We don’t have a bike rack, however you can attach bikes to the fence in the car park (please bring your own locks) or keep your bike next to your tent. Penhein is quite remote, and the glampsite even more so, with very little traffic or unexpected visitors.

Cooking over the fire pit is great fun and we heartily recommend it. However, we know it’s not for everyone and doesn’t always go to plan, so there’s also a handy ‘cheat’s kitchen’ on the glampsite with a couple of hobs and a microwave. You can also cook on the wood-burning stove inside your tent. For more info about cooking at Penhein, click here.

There’s a large, custom-made cool chest in every alachigh tent with plenty of space for 2-3 days’ worth of food. They’re kept cool by frozen hot water bottles – simply change them over every morning and evening. (Reinforcements are kept in the freezer in the ‘cheat’s kitchen’).

We provide all the wood you will need for your stay, but we do suggest you bring some newspaper and matches to help you get the fire going. For a checklist of what to bring, click here.

Yes. Your alachigh tent is well stocked with everything we think you’ll need for cooking up a storm in the open air or inside your tent, including utensils, crockery, cutlery and store cupboard essentials. For a full list of what’s included, click here.

If you need a bit more room or a special  entertainment space we have Petro, our permanent communal area, and Chehel Sotoun our pop-up entertainment tent.

Available on request for a small fee, Chehel Sotoun offers a fantastic space (12mx6m) in which to host group activities or celebrate special occasions – from sit-down dinners to off-site workshops, wholesome pilates to memorable parties.

If your numbers need it we can also arrange temporary additional bell tents, fully furnished and looking lovely.

If you would like further information on booking the whole site for a large group please visit Group Bookings

Our nearest pubs are The Woodlands Tavern (about a 5 minute drive or 30 minute walk) and The Rock & Fountain in Penhow (a short drive), both of which are very friendly and serve great food, so we recommend booking in advance. There are lots of other good pubs within easy driving distance – you’ll find a list of our favourites on our Eating Out page.

We offer a range of fun activities for guests so please check our list of Things To Do first! If you’d like to make your own arrangements, we are happy to discuss ideas, but please note that we’ll need to take into consideration any potential disturbance to our other guests, local wildlife,  and the daily workings of the farm before making a decision.