Got a question?

Sadly, following the most recent government advice we are now closed until 4th May 2020.  We will continue to review the situation in line with government advice and will ensure our website is updated as and when anything changes.

These truly are extraordinary times.  We have received the very difficult news that we are unable to claim for the outbreak on our own insurance, despite having both business interruption and loss of earning cover, and this is true across the hospitality industry. Given this we ask that your first port of call is your own insurance, either through a holiday policy you may have or insurance through your bank account or credit card etc. If you don’t have any cover, as a gesture of goodwill we would like to offer our guests due to stay up until 4th May a credit note for the value of their stay to be used for bookings up until 31st March 2021 (subject to availability).

If you would like a credit note or to make a rebooking straight away, please email us on enquiries@penhein.co.uk

Clearly the situation is changing very quickly. However our decision to close until 4th May is based on the latest government advice and in fact takes us beyond the government’s next review date of the 13th April. Therefore we are currently looking only at rebooking holidays up until 4th May.  Should the government’s advice change, we will update our policy accordingly.

It goes without saying that your health and wellbeing is of the greatest importance to all of us at Penhein and we want our guests to feel confident about their stay, so we hope you find the following information reassuring. 

1.We only have 6 well spaced out tents on site and hence the maximum capacity of the glampsite itself is 30 (max of 5 adults in each tent) or 36 (mixed adults and children), both of which are within the guidelines for the size of group gatherings. 

2.Each alachigh has been set up and equipped to be self contained. Each tent has its own ensuite, flushing loo so no need to share these facilities, and they each have their own private space outside with a firepit and place to sit.  Each tent also has its own kitchen area with running water and soap so you have your own facilities for frequent hand washing. This gives all our guests comfort and privacy within the government advice for social space sharing/social distancing. 

3. All of our bedding, towels, tea towels etc are sent off to a professional laundry service immediately after each stay thereby ensuring they are freshly clean on your bed when you arrive. 

4.Our cleaning regime is one of the things that we are most proud of, done by our team of dedicated cleaners who have been with us for many years. We thoroughly clean each tent before check-in which includes floor, kitchen, and loo cleaning within the tents, as well as all tops and surfaces.  We are also ensuring that door handles are cleaned throughout the site.  They also make sure that the Showerblock, the Cheat’s Kitchen and Petro (our communal tent) are clean and spotless for every new changeover day.  Please see below for our precautionary measures regarding the use of the communal spaces. 

5. There is hot and cold running water in the Showerblock and Cheat’s Kitchen 

6. We are closely monitoring our health and to date none of our team have shown any symptoms of the virus or been in contact with anyone who has.  We will of course react immediately and adhere to government guidelines should this change. 

7. Last, and by no means least, the site is set in 3 acres of glorious woodland opening onto the large wildflower meadow with open space and fresh air aplenty for a happy and healthy stay. 

We hope this answers any concerns you may have but if you wish to discuss this further please do not hesitate to contact us. 

We have taken guidance from a variety of bodies, including the NHS, on how we can continue to safeguard our guests’ health.  When we re-open will continue using this guidance, including the following arrangements.

Check In 

We are offering two types of check-in and all you need to do is let us know before you arrive which you would prefer 

1. Face to face: We will still greet you with our customary warm welcome but please don’t be offended if we do not shake hands. We will also use government guided social distancing 

1. Self Check in/Phone check in. When you arrive call us on 07735 511814 and we will guide you through the check in process and camp orientation over the phone. This will be in conjunction with our detailed information pack that you will find in your tent. 

Communal Areas 

1. Petro: We have removed all games and books from Petro so please feel free to bring you own, and then take them home with you 

1. There will be anti-viral spray and rolls of kitchen towels in all communal areas (Cheat’s Kitchen, Petro, Showerblock) and in your tent for your use.  Please be particularly attentive to wiping down surfaces and door handles before and after using the communal areas. 

1. We have developed a set of guidelines for use of the Cheat’s Kitchen, including use by one family group at a time and wiping down surfaces before and after use. You will see full details on arrival. 

1. We are recommending use of the Showerblock by one family at a time and there will be a rota sheet on the door for you to fill in on arrival to indicate your preferred slot(s) each day. 

We are also asking you to play your part and ask that you please act responsibly. If anyone within your group has shown symptoms within 14 days of the start date of your stay we ask they do not come, along with any in the party they may have been in contact with. 

We are loading up our 2021 calendar and prices as quickly as possible, so please do keep checking the website.  If there is a partiuclar date you are interested in you can contact us by email.

Penhein is a working farm, with sheep, cattle and dogs of our own so we ask guests not to bring their dogs with them. Whilst we’re sure your dog is very well behaved at home, we simply cannot take the risk with our livestock. We hope you understand and can happily put you in touch with our local kennels if required.

We want to keep the glampsite as peaceful as possible and we encourage our guests to switch off from daily life, get back to basics and enjoy spending time together. Therefore, there are no power points in our alachigh tents. However, we know that our guests sometimes have to keep in touch with the outside world, so there are electrical points in the communal tent and in the ‘cheat’s kitchen’ for charging phones or plugging in electrical equipment, such as speakers. If you’d like to bring a hairdryer, there are also power outlets in the shower block.

There is no WiFi at the glampsite but most mobile networks cover the area, so you won’t be completely off grid!

Penhein is in a very rural location that is not served by local buses particularly well; the glampsite can only be reached via a mile-long private driveway. However, if you don’t have access to a car, there are some excellent local taxi services, many of whom offer mini buses for large groups.

Your best bet is to get the train to Newport, which is about 20 minutes away by car and has a good taxi service to take you to/from Penhein. Alternatively, you can get the train to  Chepstow which is 15 minutes away, but local lines only.

Yes. We have several very good local taxi services, some with minibuses for groups. Please get in touch for details at enquiries@penhein.co.uk or + 44 (0) 1633 400581.

We don’t have a bike rack, however you can attach bikes to the fence in the car park (please bring your own locks) or keep your bike next to your tent. Penhein is quite remote, and the glampsite even more so, with very little traffic or unexpected visitors.

Cooking over the fire pit is great fun and we heartily recommend it. However, we know it’s not for everyone and doesn’t always go to plan, so there’s also a handy ‘cheat’s kitchen’ on the glampsite with a couple of hobs and a microwave. You can also cook on the wood-burning stove inside your tent. For more info about cooking at Penhein, click here.

There’s a large, custom-made cool chest in every alachigh tent with plenty of space for 2-3 days’ worth of food. They’re kept cool by frozen hot water bottles – simply change them over every morning and evening. (Reinforcements are kept in the freezer in the ‘cheat’s kitchen’).

We provide all the wood you will need for your stay, but we do suggest you bring some newspaper and matches to help you get the fire going. For a checklist of what to bring, click here.

Yes. Your alachigh tent is well stocked with everything we think you’ll need for cooking up a storm in the open air or inside your tent, including utensils, crockery, cutlery and store cupboard essentials. For a full list of what’s included, click here.

If you need a bit more room or a special  entertainment space we have Petro, our permanent communal area, and Chehel Sotoun our pop-up entertainment tent.

Available on request for a small fee, Chehel Sotoun offers a fantastic space (12mx6m) in which to host group activities or celebrate special occasions – from sit-down dinners to off-site workshops, wholesome pilates to memorable parties.

If your numbers need it we can also arrange temporary additional bell tents, fully furnished and looking lovely.

If you would like further information on booking the whole site for a large group please visit Group Bookings

Our nearest pubs are The Woodlands Tavern (about a 5 minute drive or 30 minute walk) and The Rock & Fountain in Penhow (a short drive), both of which are very friendly and serve great food, so we recommend booking in advance. There are lots of other good pubs within easy driving distance – you’ll find a list of our favourites on our Eating Out page.

We offer a range of fun activities for guests so please check our list of Things To Do first! If you’d like to make your own arrangements, we are happy to discuss ideas, but please note that we’ll need to take into consideration any potential disturbance to our other guests, local wildlife,  and the daily workings of the farm before making a decision.